LKG Regional Chamber Demonstrates Innovation at Annual Meeting.
LKG Regional Chamber Demonstrates Innovation at Annual Meeting.
For this week’s Chamber Talk, I have been talking with one of my all-time favorite people and newest Chamber board member Nina Angle of Anglewood Kitchens & Design. Nina and I have been pondering the questions “What is the Chamber?” and “How does the Chamber benefit a business owner?”
Time seems to be on a fast track here at Lake Gaston. Despite the heaping helpings of winter weather Mother Nature has seen fit to serve us, March 1 arrives on Saturday! Lake Gaston regional businesses and residents alike are eager for Spring with the beautiful weather, time outdoors, second home owners, vacationers and visitors that Spring and Summer will soon herald in for us.
I had an interesting conversation with one of our local businesses the other day. We have previously addressed this issue in brief in Chamber Talk, but my conversation with that business person, made me want to present it more in depth. The topic of our conversation was customer loyalty.
We all know that in this age of e-commerce that we are able to cast our net far and wide to seek the best price or a unique brand of a particular item. However, we also know that although convenient, shopping online loses any personal interaction with the business. If, for instance, I am shopping for an appliance or a piece of furniture, would I rather shop online, gazing at photo after photo of products, or would I rather go to my local merchant, actually touch the product and listen to the store staff tell me more about the product’s features?
I truly feel that we have good customer service here in the Lake Gaston region, and good customer service is one of the most important facets of the customer buying experience for both goods and services. You may argue that shopping online is quick and offers more choices. That can be true, but it can also be tedious, depending upon the site from which you order, and disappointing in product quality.
For example, three Christmases ago, I wanted to order a radio/CD player for the shower because my then pre-teenager loved listening to music while she stayed in there for what seemed like hours. I honestly couldn’t find this product in stores locally, so I decided to order from Amazon because, of course, they would have what I needed. I selected a mid-price product with the features I wanted. It arrived quickly and was packaged nicely. However, it stopped working soon after my daughter received it.
Products fail all the time whether ordered online or not; however, if I had taken the time to further explore and find this product with a local merchant, perhaps they would have known more and could have shared with me the product’s performance. There was no place to return the product, so it still resides in the cabinet under the bathroom sink in the hopes that I will one day fix it.
What else doesn’t happen when we order online? Our dollars do not turn over in the region the way they do when we shop locally. I have mentioned previously that research shows that shopping locally keeps approximately .55 of every $1 in the area. The fact alone should make us want to keep our dollars in the Lake Gaston region, but the other facets of customer loyalty and shopping locally are having relationships with our local merchants (kind of like Andy Griffith and Floyd the barber back in the good ol’ days) and keeping our businesses healthy.
If I walk into any store or contact any local business for a service, they will do their best to meet my needs and exceed my expectations because this is their livelihood. I like consistency and reliability and being able to count on the experience I am going to get. I like knowing the merchant by name and having more of a personal interaction. Choosing to spend money is a personal experience. Spend it wisely with our local shops, restaurants, and service-providers. Healthy businesses are able to hire more and better staff to enhance our customer service experience, and they are able to stock a better selection of products.
Shop the Lake Gaston region first. It is a win-win in the region for everyone – businesses, customers, local government, non-profits, churches and more! Keep your ears open. Our next Shop Lake Gaston 1st contest will begin on Memorial Day weekend and run through Labor Day weekend.
By the way, I want to say a hearty congratulations to our ACE Hardware family – Paul, Bill and Terryn Owens – as they soon open their new ACE Hardware location in Rolesville, NC. If you’re headed over that way, be sure to stop by because you know the level of customer service you will be able to expect. Lake Gaston is proud of you!
Valentine’s Day is truly upon us. I’m not much on the “mushy stuff,” as I call it, but in our hectic lives, I do believe in taking moments to remind those we love that we love them. Days like Valentine’s Day can give us pause to reflect on the love that we have in our lives and what we love about who we are and where we live.
Since I offered seven things to love about the Lake Gaston region in last week’s Chamber Talk, I want to offer seven more this week for a total of 14 in honor of February 14th:
8. Delicious Food – The Lake Gaston region is blessed with many creative restaurants whose dishes are as unique as the chefs who prepare them. Many times I have reflected on the fabulous meals I have enjoyed around the region. One of the other wonderful aspects of dining around the Lake Gaston region is that there is incredible ambience to accompany the food. You might find yourself dining in a colonial-era home, a countryside café with a lovely front porch, by the waterside looking out at an amazing sunset, in a vineyard surrounded by grape vines or a place that just feels like home.
9. Water, Water, Everywhere – We couldn’t talk about the Lake Gaston region if we did not talk about this amazing 350 miles of shoreline and 20,000+ acres of water. This water not only generates power for the region and beyond, but provides drinking water to other communities. Lake Gaston is a magnificent habitat for all sorts of creatures – the majestic Bald Eagle, the Osprey, Great Blue Herons, Egrets, Kingfishers, a variety of ducks, catfish, Striped Bass, Large Mouth Bass, Crappie, and so much more. The water is what draws people here to enjoy swimming, boating, floating, tubing, skiing, fishing…the ultimate in Lake Gaston living!
10. Brunswick County, VA – I would be remiss if I did not talk about each of the region’s counties individually. Alphabetically, we arrive at Brunswick County, VA, first, and there is so much to love in Brunswick County, namely Brunswick Stew! What about the wonderful Valentines Post Office with the one-of-a-kind cache? On my way back to the office after a recent meeting, I followed the signs to explore Fort Christanna and loved it!
11. Halifax County, NC – Halifax County, NC, is the Birthplace of Independence where the Halifax Resolves, the first document by any colony declaring independence from England was signed on April 12, 1776 (one of the dates on the NC flag). You can explore this history at Historic Halifax State Historic Site. Don’t miss Sylvan Heights Bird Park, the largest collection of waterfowl in the world. Medoc Mountain State Park offers camping, hiking, educational programs and so much more! The Roanoke Canal Museum & Trail is essentially a 7.5-mile indoor/outdoor museum with interpretive signs along the trail and interactive exhibits in the building.
12. Mecklenburg County, VA – I was fortunate enough to take a tour around Mecklenburg County with their dynamic tourism director Justin Kerns soon after I began work here. Mecklenburg County is blessed to have ample water recreation in both Lake Gaston and Kerr Lake. There are also many historic points of interest like Prestwould Plantation and Boyd Tavern. Occoneechee State Park is absolutely amazing! Don’t miss the doll, train and tobacco farm life museums in South Hill.
13. Northampton County, NC – I love Northampton County! There is plenty of rolling farmland to enjoy via biking or motorcycling. Stop in the many small towns and explore the mom and pop businesses. Canoe on the mighty Roanoke River. Enjoy a walking tour and Northampton County Museum in Jackson or visit the Veterans Memorial in Conway.
14. Warren County, NC – There is no way that you can visit Warren County and not love it. Warrenton has created an amazing downtown environment with unique businesses and restaurants. I love the antique shop in Norlina. When you get a moment, find out why they named the community Wise. There is very much an historic and cultural vibe all around the county.
I hope you feel the love from this article and, more importantly, have a renewed love for the Lake Gaston region. Since this is Valentine’s weekend, exercise your Shop Lake Gaston 1st efforts by conducting a business blitz in one of our many romantic eateries! Take your sweetheart for dinner out at Tammy’s Place, WatersView, The Pointe, Pea Hill Creek Café, or Chef’s Korner, share a sub at Subway or Quizno’s at Bracey Slip-In, a milkshake and fries at Highway 55, or take your sweetie to breakfast at Huddle House. Valentine’s Day is all about being kind to those you love, no matter what form that takes! So let’s get out there and show the love to one another in the Lake Gaston region!